Servicios Motocono

Services

Servicios Motocono

Services

Servicios Motocono

Services


OUR OFFER

TECHNICAL SERVICE FOR METAL AND TEXTILE INDUSTRIAL MACHINERY


Servicios de montaje, instalación y puesta en marcha de las máquinas Motocono

Assembly, installation and start-up

Our team of specialized technicians will coordinate the installation of the machines.

First we will advise you on the preparation of the space where the machine will be located. Once you have received it, our technicians will come to you for installation, commissioning and training.

If you have any inconvenience, you can contact us, and we will help you!

Servicios de montaje, instalación y puesta en marcha de las máquinas Motocono

Training

Once we have the machine up and running, our team will train you on how to operate the machine and software, make adjustments and calibrations.

Thanks to our extensive experience in the sector, we will help you to parameterize your machine according to the materials you work with or your specific needs.

Servicio de consumibles y recambios para las máquinas Motocono

Consumables and spare parts

The consumables of our machines can be electrodes, nozzles, gas distributors, protective glass, among many others.

By means of the serial number of the machine we can access the history and know the components mounted on the equipment, as well as, interventions performed, maintenance and extensive details along any machine life cycle.

Servicios con garantía Motocono

Warranty

During the entire manufacturing process of the machines, quality controls are carried out to verify correct operation.

If even with this overhaul, your machine should fail due to a manufacturing defect, our warranty covers the defective components and labor for a period of 1 year. However, it would not include the technician's travel costs.

Servicios de montaje, instalación y puesta en marcha de las máquinas Motocono

Technical Service

In the SAT department we have a team of engineers and mechanics who will be in charge of solving any incidence that may arise throughout the useful life of the machine.

For this purpose, we have a fleet of vehicles that travel to the customer's premises, in case a face-to-face intervention is necessary.

Servicios de montaje, instalación y puesta en marcha de las máquinas Motocono

Assembly, installation and start-up

Our team of specialized technicians will coordinate the installation of the machines.

First we will advise you on the preparation of the space where the machine will be located. Once you have received it, our technicians will come to you for installation, commissioning and training.

If you have any inconvenience, you can contact us, and we will help you!

Once we have the machine up and running, our team will train you on how to operate the machine and software, make adjustments and calibrations.

Thanks to our extensive experience in the sector, we will help you to parameterize your machine according to the materials you work with or your specific needs.

Servicios de montaje, instalación y puesta en marcha de las máquinas Motocono

Training

Servicio de consumibles y recambios para las máquinas Motocono

Consumables and spare parts

The consumables of our machines can be electrodes, nozzles, gas distributors, protective glass, among many others.

By means of the serial number of the machine we can access the history and know the components mounted on the equipment, as well as, interventions performed, maintenance, etc.

During the entire manufacturing process of the machines, quality controls are carried out to verify correct operation.

If even with this overhaul, your machine should fail due to a manufacturing defect, the warranty covers the defective components and labor for a period of 1 year. However, it would not include the technician's travel costs.

Servicios con garantía Motocono

Warranty

Servicios de montaje, instalación y puesta en marcha de las máquinas Motocono

Technical Service

In the SAT department we have a team of engineers and mechanics who will be in charge of solving any incidence that may arise throughout the useful life of the machine.

For this purpose, we have remote means plus a fleet of vehicles that travel to the customer's premises where the machine is located, in case a face-to-face intervention is necessary.  


¿Did you know that Motocono machines have Internet connection port?


It is useful for what we call 1st level of assistance and support, through which we can intervene on the machine remotely, establishing a secure connection between the technician/engineer and the machine itself. Nothing but advantages, we explain how it works:


  • You contact the Motocono Technical Service, the First Level of Assistance is activated to find out the details of your case.

  • We will ask you for your machine's access code to establish a secure connection.
  • We establish a diagnosis by evaluating the parameters of motors, electrical components and other variables of the unit.
  • If necessary, we can modify parameters of the affected unit remotely.

  • We solve the equipment incident in the shortest time possible, without travel or delays.